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Terms & Conditions That Protect Your Account

When you open your boba555 account, we want you to understand exactly how we work.

Account SecurityPayment ClarityWithdrawal Verification
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boba555 Terms & Conditions That Protect Your Account
REACH US ANYTIME

How to Get Answers on Your Terms

Live Chat Open your account and tap the chat icon in the lobby. Our team responds within minutes during support hours, 08:00–23:00 Indonesia time, seven days a week.
Email Support Send your question to [email protected]. We reply within four hours. Include your account username and the specific term or rule you're asking about.
Account Settings Visit Preferences → Account in your lobby to review your registered email, deposit history, withdrawal status and active session devices. Update any detail anytime.
YOUR DATA, SECURED

How We Protect Your Information

Data Encryption

All account logins, payment details and withdrawal requests are encrypted in transit. Your DANA, OVO, GoPay and QRIS deposit records are stored separately from your play session data.

Account Verification

When you register, we confirm your email and phone number. Withdrawals above 5,000,000 Rupiah require a second verification step in your account dashboard.

Session Management

We log you out automatically after 30 minutes of inactivity on mobile or 60 minutes on desktop. View all active sessions under Account Settings and log out any device instantly.

Payment Security

Your payment method is never stored on our servers. Each DANA, OVO, GoPay and QRIS deposit goes through your provider's own security layer before reaching your wallet.

Data Retention

We keep your account history, deposits, withdrawals and play records for seven years from account creation or last activity. Request deletion or export anytime via support.

Policy Changes

If we update these terms, we notify you via email and in-lobby message at least 14 days before the change takes effect. You may close your account anytime before accepting the new terms.

Frequently Asked Questions About Our Terms

Deposits usually clear into your wallet within 60 seconds of confirmation. If you don't see your balance update after two minutes, check your provider's receipt and contact our support team with your transaction reference number and email address.

Withdrawal requests are verified within 24 hours. Once approved, funds return to your DANA, OVO, GoPay or QRIS account within one to three business days, depending on your provider. You can track the status in your Account → Withdrawal History.

Yes. Go to Account Settings → Contact Details to update your email. To change your linked payment method, go to Wallet → Payment Sources and add a new DANA, OVO, GoPay or QRIS account. Your old method can be removed once the new one is verified.

You can close your account anytime via Account → Close Account. Any balance remaining in your wallet is returned to your registered payment method within 48 hours. We'll delete your play history and personal data after 30 days unless local law requires us to keep records longer.

Our core terms apply to all players where access is permitted under local law. Some features, like specific payment methods or game availability, may vary by region. When you register, we confirm which services are available in your location.

We monitor all login attempts and flag unusual activity. If we detect a breach, we'll lock your account and send you an alert via email and SMS. You can unlock it immediately via the Account Security page or contact our support team for instant assistance.

Open your account, go to Account Settings → Data & Privacy, and choose Export Data or Request Deletion. We'll send your data within 14 days or process your deletion request within 30 days. Players in Makassar and across Indonesia use this same process.

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