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How We Keep Your Account Safe

When you open an account with us, your personal information and payment details are secured with industry-standard encryption.

Encryption on all transactionsData access on requestTransparent retention periods
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How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to update your account information, or need to request a copy of what we store, our support team is here to…

Live Chat Available during lobby hours for immediate questions about your account and the data we store.
Email Support Send formal data access requests and privacy questions to support – we respond within 7 business days.
Account Settings Update your name, email, phone and payment methods directly from your profile without contacting support.
SECURITY & TRANSPARENCY

How We Protect and Manage Your Data

Your information is stored on secure servers with encryption protocols that match banking standards.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, plus withdrawals and account activity, travel through 256-bit SSL encryption.

Data Retention

We store your account data while you play with us. Closing your account triggers a 90-day deletion window unless local law permits otherwise.

Cookie Control

We use cookies to keep you logged in and track how you use the lobby. You can turn off non-essential cookies in your browser settings.

Account Security

Enable two-factor authentication in your settings to add a second verification step. Change your password regularly and never share your login details.

Fraud Detection

We monitor transactions and unusual login patterns to spot fraudulent activity early and protect your balance and payment methods.

Right to Request Changes

Contact support to request corrections to your personal information, ask for a copy of what we store, or inquire about your data.

Privacy Policy Questions Answered

Players in Makassar, Denpasar and across Indonesia ask us regularly about how their data is handled, what happens after they close their account, and how to update their information. Below are answers to the privacy questions we hear most.

We ask for your full name, email address, phone number, date of birth and address to verify your identity and comply with anti-fraud rules. We also collect payment details linked to DANA, OVO, GoPay or QRIS so we can process your deposits and withdrawals securely.

After you close your account, we retain your personal information for 90 days to verify any pending withdrawals and detect fraud. After that period, we delete your data unless local law requires us to keep it longer for compliance or legal reasons.

Yes. Contact our support team via live chat or email and request a data access report. We will compile everything we hold about your account – your login history, deposit and withdrawal records, account settings and activity logs – and send it to you within 7 business days.

We do not sell your personal information. We share data only with payment processors to complete your DANA, OVO, GoPay and QRIS transactions, and with authorities where the law requires it. Your privacy is not a product we trade.

Log into your account, go to Settings, and update your profile information directly. For significant changes like payment methods, you may need to verify your identity. If you have trouble, contact support and they will guide you through the update process.

Log in immediately and reset your password from the account settings menu. Then contact our support team via live chat to report the suspicious activity. We will review your login history, lock your account if needed and help you secure it again.

Yes, we use cookies to keep you logged in and improve your lobby experience. You can turn off non-essential cookies through your browser settings without logging out, though this may affect how smoothly the site runs for you.

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