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How we keep your account and data safe

We handle your account security, payment details and personal information with the same care we apply to every withdrawal and live table session.

Account verification requiredPayment data encryptedSupport 24/7 via live chat
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boba555 How we keep your account and data safe
GET IN TOUCH

How to reach us about legal and account questions

Live Chat Open your account and tap the chat icon in the lobby. Our support team responds within minutes during all operating hours, seven days a week.
Email Support Send account, legal or data questions to [email protected]. We aim to reply within 24 hours with detailed answers about your rights and our policies.
Account Settings Go to Settings > Account > Legal & Privacy in the lobby to view your data, request changes and download your activity history at any time.
HOW WE PROTECT YOU

Data, security and your control over your account

Data We Collect

We collect your email, phone number, legal name, address and banking details to open your account and process deposits and withdrawals. We never sell this data and only share it with payment processors and legal authorities where required by law.

Cookies and Tracking

We use cookies to keep you logged in and to understand how you use the lobby—which games you open, how long you play, and your payment method preference. You can disable cookies in your browser, but some lobby features may not work.

Account Security

Your password is hashed and stored securely. Deposits and withdrawals use encrypted connections. If you suspect unauthorized access, change your password immediately and contact support to review your transaction history.

Withdrawal Verification

Before any withdrawal clears to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the destination matches your account details. This step protects your funds and prevents fraud.

Data Retention

We keep transaction records while your account is active and for a period afterward as required by law. You may request deletion of non-essential personal data at any time through our support team.

Request Changes

To update your name, address, phone, email or payment method, log in and go to Settings > Personal. Changes take effect immediately; we'll confirm via email within one hour.

Your rights and our answers

Yes. Log in, go to Settings > Account > Legal & Privacy and select Download My Data. Your full history — deposits, withdrawals, game sessions and dates — downloads as a file within 24 hours. You can request it again anytime.

We keep transaction records and basic account details for a period required by law where we operate. Non-essential data (saved preferences, chat history) is deleted within 30 days. Contact support to discuss a faster deletion if you have specific privacy concerns.

Change your password immediately and contact live chat or email support. Provide the dates and amounts of any suspicious withdrawals. We'll review your transaction log, freeze further withdrawals if needed, and work with our payment partners to recover funds where possible.

Your payment data is encrypted and processed through licensed payment gateways. We do not store your full card or wallet details; payment processors handle that. Every deposit and withdrawal is verified against your registered account to prevent misuse.

You can update most details yourself in Settings > Personal (name, address, email, phone, payment method). For deletion of older data or special requests, contact support. We respond within five working days and explain any legal reasons we must retain certain records.

Contact our support team with details of your concern. We investigate within seven days. If you believe we've violated applicable law, you have the right to file a complaint with your local authority. We cooperate fully with lawful inquiries and regulatory requests.

We share deposit and withdrawal details only with licensed payment processors needed to complete your transactions. We do not sell your data, rent your contact details or share your game activity with advertisers. We may email you about account updates and service notices, but you can opt out anytime.

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